As part of a nation-wide company, here at Oak Furniture UK, we know just how important each and every customer is, which is why we have outlined the following customer care policy:
- Our mission at Oak Furniture UK, is to provide quality, solid wood furniture to our customers, at prices that are always reasonable.
- In fulfilling this, Oak Furniture UK is committed to providing its services in a prompt, respectful and friendly manner. Additionally, Oak Furniture UK will regularly and periodically check the market prices of its furniture, to ensure that they are always competitive.
- We promise to answer any question, query or complaint with the utmost respect. Furthermore, any communication, whether electronic, over the phone, by letter or in person, shall be responded to in a timely, honest and respectful manner.
- Here at Oak Furniture UK, we have always taken pride in our ‘no hassle, no quibble’ policy. If an issue cannot be rectified successfully, we will work to replace the item or supply a full refund in a prompt and respectful manner.
- Our customer care extends to our delivery service also, in that we will place the items you have purchased in the room of your choice and remove all the packaging for recycling as covered in our White Glove Delivery Service
- Oak Furniture UK promises only to work with established manufacturers, who have a proven track record of sourcing wood and materials from sustainable sources.