Delivery & Returns
Delivery in most cases will be within 2-3 weeks unless otherwise specified, deliveries to Scotland will be within 3-5 weeks. If for any reason this changes, we will inform you as soon as possible, giving you a new delivery date.
Here at Oak Furniture UK, we’re dedicated to helping our customers with everything from purchases to placing the furniture in the perfect place. We know that you can’t enjoy your new furniture until it’s where you want it to be.
Orders of £399 and under have a £25.00 delivery charge. Please note, for these orders, we may use a national one-man delivery service.
You will be contacted 2-3 days in advance with your delivery date and time slot. The delivery team would be happy to give you a courtesy call on the day, too; just request this when you receive your delivery details from the courier. This will be sent to you via email or a text message, In all cases, you must respond, please do so as soon as possible as failure to respond in time, will mean your delivery would be rescheduled.
Please make sure that it is possible for your purchases to be delivered to the room of your choice and check the sizes thoroughly before placing your order to ensure they will fit through the doors, corridors, and up staircases, if applicable. Please also ensure that the delivery vehicle has sufficient unobstructed access to your property.
Important, We can’t accept items back for any of the aforementioned reasons and are not in their original packaging so when unpacking your item(s) do not rip the box open, remove the tape and carefully take the item out of its packaging and keep all packaging material just in case the item(s) have to be returned. We can’t accept items back if they are not packaged up in their original packaging the same as when you received them. It is also important to note, once you have accepted your delivery date and time slot, you must ensure a responsible person is at the property to accept delivery of your order. If the delivery company arrives and there is no one there to accept delivery, their failed delivery charge would be passed onto the customer.
- We only deliver to the UK mainland. For Islands outside UK mainland, we can deliver via a pellet service or to an agent of your choice on the mainland. Please call 01900 871006 for more information or email [email protected].
- There is a surcharge of £30.00 for the following postcode areas: BA, BH, BN, CF, CT, DT, E, EH, FK, G, KA, KY, LL, ML, NP, PH, PO, RH, SA, SO, SP, TA, TD, TN and £45.00 for the following area postcodes: AB, DD, DG, EX, IV, PA, PL, TQ, TR.
Returns & Contact Details
To view our returns policy, please click here.
Return Address:Oak Furniture UK
19-21 Guard Street
Phone: 01900 871006