What payment methods do you accept?
We offer several secure payment options to make ordering quick and convenient. Customers can pay using major debit and credit cards via Elavon, PayPal, PayPal Express Checkout, Google Pay, Apple Pay, Clearpay, bank transfer and telephone payments where available. All available payment methods for your order will be shown securely during checkout.
Can I pay using PayPal?
Yes. We accept PayPal and PayPal Express Checkout, allowing you to complete your purchase quickly and securely without entering your card details directly on our website if you prefer.
Can I pay using Apple Pay or Google Pay?
Yes. Apple Pay and Google Pay are available for supported devices and browsers, providing a fast, convenient and secure checkout experience.
Do you offer finance or payment instalments?
We offer Clearpay as a payment option where available, allowing eligible customers to spread the cost of their purchase. Full details and eligibility information are shown during checkout.
Can I pay by bank transfer?
Yes. Bank transfer is available as a payment option. Please note that stock is only reserved once cleared funds have been received. If you would prefer to pay by bank transfer, please contact us and we will be happy to assist.
Can I place an order over the telephone?
Yes. If you prefer not to order online, our team can assist with placing orders over the telephone during opening hours.
Is it safe to purchase through your website?
Yes. We take website and payment security seriously and use secure checkout technology to help protect customer information throughout the ordering process. Payments are processed securely and customers can order confidently through our website. Where security badges and checkout verification services are displayed, these provide additional reassurance that customer information is protected.
When is payment taken for my order?
Payment is authorised and processed during checkout when your order is placed. Once your order has been confirmed, you will receive an order confirmation email containing your purchase details.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, an order confirmation email will be sent containing your order details and useful information about the next stages of the process.
Delivery Information
What delivery service do you offer?
Most furniture orders are delivered using our Premium Delivery service, which includes two-man delivery to the room of your choice. Some smaller items may be delivered using alternative services such as Parcel Force or Palletline depending on the product and delivery location. Optional Unpacking & Packaging Removal is available on many orders and can be selected during checkout where applicable.
Do you deliver throughout the UK?
Yes. We deliver throughout mainland UK. Customers located on islands or areas outside mainland UK should contact us before ordering for a delivery quotation.
Do you deliver to Scotland?
Yes. We deliver to Scotland. Delivery lead times may vary depending on location. Customers in Highland postcode areas should contact us before ordering for a delivery quotation.
Is unpacking and packaging removal available?
Yes. Optional Unpacking & Packaging Removal can be selected during checkout where available and is shown in your basket. Charges are £7.50 for one item, £15 for two items and £20 for three or more items. Availability depends on the delivery company and order type and may not be available on all orders.
Will my furniture arrive assembled?
Most furniture arrives assembled. Beds, wardrobes and dining tables generally require assembly. If assembly is required, this will be highlighted clearly on the individual product page. Assembly services may be available for some products — please contact us for a quotation.
Can I choose a delivery date?
Specific delivery dates are not always possible and depend on the delivery company and route scheduling. We will always aim to provide delivery information as early as possible.
Do I need to inspect my furniture on delivery?
Yes. We recommend inspecting your order as soon as possible upon delivery. Where Premium Delivery is provided, customers should inspect furniture carefully before accepting delivery and notify the delivery team of any concerns. Where deliveries are made using alternative services and items remain packaged, customers should inspect the outer packaging for signs of damage before accepting delivery. If any box appears damaged, customers should ask the delivery team to wait while the contents are checked. If damage to the furniture is found, customers should refuse the affected item and ask for it to be returned with the delivery team. Replacement or refund arrangements will then be discussed and processed as quickly as possible depending on the circumstances. Customers receiving deliveries where inspection procedures differ will receive detailed instructions by email before delivery.
What happens after I place my order?
You will receive an order confirmation email immediately after placing your order. Once your order has been processed, we will send further delivery information and next steps relating to your order.
Returns, Refunds & Warranty
Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. Cancellation options may depend on the stage of processing and whether your order has already been prepared or dispatched.
Can I return furniture if I change my mind?
If you decide you no longer want your furniture after purchase, please contact us to discuss your return options. Returned items must be in their original packaging and packed in the same way as they were delivered. When unpacking furniture, please avoid tearing packaging and keep all packing materials in case a return becomes necessary. For full details, please see our Returns & Refunds Policy.
Can I amend my order after placing it?
Yes. If you need to make changes to your order, please contact us as soon as possible. Amendments can normally be made provided your order has not already been collected by the delivery company.
Can you hold my order for a future delivery date?
Yes. If you require delivery at a later date, please contact us as soon as possible after placing your order and we will do our best to arrange this for you.
Do you dispose of old furniture?
We do not currently offer an old furniture disposal service.
How do refunds work?
Where a refund is approved, we aim to process this as quickly as possible and normally within the timescales outlined in our Terms & Conditions. Refunds are usually returned using the same payment method originally used for purchase. For full details, please see our Returns & Refunds Policy.
What happens if furniture arrives damaged?
If your furniture arrives damaged, please notify us as soon as possible and follow the delivery inspection guidance sent to you once your order has been processed. Depending on the circumstances, we may arrange replacement, repair or refund following assessment.
What should I do if I discover a manufacturing fault after delivery?
If you believe you have discovered a manufacturing fault after delivery, please contact us with details of the issue and photographs where possible. Customers should follow the delivery inspection guidance provided in the delivery information email sent after order processing and inspect furniture upon delivery. Once we receive your information, we will review the details and advise on the next steps, which may include replacement parts, repair, inspection or further assessment depending on the product and circumstances.
Do your products include a warranty?
Most products include a 12 month manufacturer’s warranty. Some products may benefit from extended warranty periods depending on the manufacturer. Where applicable, warranty information will be shown on the individual product page. If you require warranty details before ordering, please contact us and we will be happy to assist.
Product Information & Furniture Care
Are your furniture dimensions exact?
Product dimensions shown on our website are approximate and may vary slightly due to the manufacturing process. Please allow reasonable tolerances when planning room layouts and access.
Will the colour of my furniture match the website images?
We make every effort to display colours and finishes accurately. However, wood is a natural product and variations in grain, tone and appearance should be expected. Screen settings and lighting conditions may also affect how colours appear.
Is your furniture made from solid wood?
Many of our ranges are manufactured using solid wood, however construction materials vary depending on the product and range. Individual product descriptions clearly show the materials used for each item.
How do I care for my furniture?
Regular dusting and following the recommended care guidance will help maintain the appearance and finish of your furniture for years to come. For full advice, please see our Furniture Care Guide.
Will furniture require maintenance over time?
Natural wood furniture may change slightly over time due to environmental conditions and everyday use. Following furniture care guidance and avoiding excessive heat, direct sunlight and moisture will help maintain appearance and longevity.
Can I see furniture before I buy?
Yes. Customers are welcome to visit our showroom in Workington, Cumbria to view selected furniture collections and speak with our team before ordering.
Can you help if I cannot visit your showroom?
Yes. We regularly help customers who are unable to visit our showroom by providing additional photographs, answering questions and, where available, arranging wood and fabric samples to support purchasing decisions. Please contact us and we will do our best to help.